Our Clients

as we faced a growth challenge. His most notable contribution was to educate us on organizational structure and the nature of effective management.

Dwight Mihalicz has skillfully guided our core project team with various levels of examination and discussion relevant to our organization-wide functional and task analysis. As NPower Canada is currently scaling rapidly, Dwight’s expertise enabled us to identify issues and processes that needed attention in order to support larger and more complex functions. Dwight’s expertise and use of tools guided our executive and management teams toward framing our approaches to our work, processes, and essential systems along the tenets of organization design – all in order to bring about the adoption of methods and accountabilities required to ensure that critical work is performed smoothly. We gained from our work with Dwight worthwhile insights into process improvement and technological solutions, and streamlined processes to support these high-value processes. Our examinations gave clarity on the appropriateness of the task and process assignments and illuminated our associated spend on each.

In all, our investment with Dwight’s services yielded a clearer understanding of the issues that impede our individual and organizational effectiveness and the indications of the enhancements that will support our strategic objectives. We value Dwight Mihalicz’s comprehensive approach and guidance.

Dwight brought a remarkable understanding of our company's unique position. He gave us a clear map for where we are heading in the next 3-5 years. Our leadership team has been inspired and energized! We emerged from our time with Dwight with a stronger sense of who we are.

We had an amazing experience working with Dwight, who acted as a professional and caring mentor for our young company. We say mentor because we feel that Dwight went above and beyond our expectations in terms of consultation.

We felt supported in our sessions with Dwight, and greatly benefitted from his knowledge and kindness. We hope to continue our friendship and professional relationship with Dwight beyond the CMC program.

Dwight has really helped Kwasɘn to get off to a strong start. I love how we have been able to bring so much to life and can see the reflection of our ambition in helpful and uncomplicated plans and documents. I am looking forward to an opportunity to work with Dwight again.

Thanks for the great work! In looking through all the final documents I feel we have some very valuable information to help us move forward. The tools specifically have been very helpful, both personally and professionally.

We are very pleased with our strategic plan. Dwight’s simple yet powerful approach, and his timely coaching have really helped ensure that we have an aggressive but attainable plan. More importantly, we have cascading goals in place for all managers. This has given us great traction for improved performance.

Our experience with the virtual Effective Organization review was positive. The report was full of helpful information that gave us excellent insights. This is not a quick fix approach – it is fundamental to how we do work, and we know we are in it for the long term. This is where Dwight is particularly helpful, as he helps us focus on key recommendations and has a very flexible way of being available to help us when we need it. He is always readily available with advice or a tool or a method, and yet helps us build on what we already have in place.

We have had external people in over the years to do things, and as a result employees tend to be sceptical in a ‘here we go again’ kind of way. Having a virtual assessment together with an online survey avoided all that. Dwight facilitated the interviews online in an open and helpful way, and the survey was short but got us the information we needed.

Thanks, Dwight, for the great service.

The Effective Managers™ virtual assessment of our company delivered exactly as promised. The insights were completely accurate: the organization design, the job functions, the interrelationships, the employee psychology, and the human resource situation were all relayed back to us in a very helpful way.

More importantly, the assessment report highlighted a wide range of future steps and solutions, and was very helpful to us as we planned our implementation of changes.

We are confident that working through this project, together, we will achieve great results and take many steps forward. Thank you so much.

As President & CEO of The Royal, I was pleased that we were able to participate in the Effective Managers^™ / Telfer School of Business research. In return for an investment of 20 – 30 minutes for each manager to complete the survey form, we received a detailed report that gave us significant insights into our situation. As a follow-up, we had Dwight Mihalicz come in to meet with our executive team, and then again with our senior managers. We received excellent value in terms of insights and strategies for improving manager effectiveness.

I have worked with Dwight on several projects including an organizational design review in 2008 and an implementation evaluation in 2011 when he was with Capelle Associates.

Over the past several years we have completed work with Dwight under Effective Managers in Effective Points of Accountability^® and Change Management processes.

I find Dwight great to work with. His vast experience working in diverse organizations shows in his delivery of messages, insights and ability to work in and understand our culture. Dwight is well received and respected at all management levels within our organization.

I have been very pleased with the support Dwight has provided to The Royal in regards to Management Effectiveness and Cross Functional Relationships. Dwight has a very non-intrusive approach in getting to the heart of the issues. He facilitated focus group sessions with hospital managers that brought to light that we were no different than many other organizations. Accountability and Authority clarity is key to ensuring that initiatives move forward. When everyone clearly understands their role and the role of the key stakeholders, working relationships are improved and productivity is increased. I am looking forward to working with Dwight on the next step of our project.

Dwight’s work was like that of an experienced orchestral conductor, unifying our organization toward leading through change. He provided us with structure, synchronization, and always kept us focused on the impact of our desired outcomes.

Dwight’s flexibility and adaptability working with our internal resource team made us feel like he was working with us in an office down the hall. That’s a rare feeling when working with external experts. His blueprints have assisted our organization in moving forward through those tricky and challenging pathways known as Change Management and Effective Points of Accountability^®.

Our company was experiencing some difficulties with how our various internal functional units worked together, and we needed help. Dwight and his Effective Managers^™ structured methodology really got ZCL started down a path towards improvement in this vitally important area. From the very early stages of working with Dwight on this project, starting with the ability to benchmark our company against a vast database using an employee survey approach, we immediately began experiencing the benefits of better cross-functional working relationships and accountabilities. We are excited to continue on our journey of continuous improvement as we build out the Effective Managers^™ concepts of accountability throughout every level of our organization.

I have worked with Dwight on three separate projects, the first as a member of the implementation team and the next two as the project sponsor. I truly believe in the principles of Effective Point of Accountability^® and that the most important relationship in any organization is the one between a manager and his direct report. If this relationship isn’t working, regardless of the level in the organization, the entire organization feels it in one way or another. One area that I really enjoyed working with Dwight on was the implementation. Dwight did an excellent job of providing support and guidance throughout the process. He was extremely flexible and made sure my implementation team had all of the tools and support they needed to be successful. Dwight was always available should I need support or want to discuss a challenge I was facing.

Thank you Altantuya Altankhuu, CEO of Business Excellence for introducing us to the Effective Managers™ assessment. By using the assessment we were able to see the weak points of our organizational structure and identify opportunities for improving the management of our teams.

The report was very comprehensive, including great information to help us understand concrete steps we can take to improve manager effectiveness.

 

The Khan Bank top managers found the Effective Managers^TM methodology and tools highly practical and useful for strategy execution. Dwight and Tuya provided us a framework for achieving high performance and excellent managerial leadership. Our managers are now well equipped to be more effective, not only in managing their managers, but also in collaborating cross functionally.

 

The Effective Managers^TM training provided by Dwight and Tuya to our executive and managers at APU JSC has provided us with a practical and useful approach to more effectrive management. We now have an understanding of how to be more effective, not only in managing our managers, but also for collaborating with peers across APU.

 

Thank you very much for the time you spent with our Management Team members last Friday.

It was wonderful to learn the Effective Managers™ theoretical approaches and to have focused discussions geared towards resolving the real problems facing our company.

Some of our Management Team  members are already using the Effective Point of Accountability® vocabulary. We have discussed principles of granting necessary authority while expecting full accountability of our team members. 

Overall, it has already started having effect on our company, and all participants, especially the owner, were very pleased to have been part of the session.

Dwight and I met when we were both directors of the Board of CMC-Global (the International Council of Management Consulting Institutes). I was very impressed with Dwight and the methodology that he was developing to launch the company Effective Managers™. We stayed in touch as I felt he would be able to help me make my business ventures more successful. As we neared completion of ShowDC, a large mall and entertainment complex in Bangkok, I knew the time was right. I set up a call with Dwight and told him: “We have built the car, now we need to learn how to drive the car”. On very short notice Dwight travelled to Bangkok to spend five weeks with us to help us with our organization structure, and to put the managerial leadership systems in place. Dwight is very knowledgeable, capable and flexible. He was able to provide us with excellent advice. He was able to integrate his systematic methods into our own approaches to help us better our success. (See the case study of our work here.)

Dwight is the consummate professional in all that he does and most recently I had the pleasure of witnessing firsthand his skills as a facilitator in a workshop environment. Not only was his workshop prepared with precision, his delivery was impeccable – he knows his stuff, engages the audience and kept things moving with appropriate pace and flow. Dwight did not disappoint and his workshop was well received by the executives in the audience – I would highly recommend him for your next workshop.

The Manager Effectiveness Assessment Report provided an in-depth analysis of the responses to 94 survey questions. Differentiating between Felt Accountability and Clarity of Accountability was our eureka moment as we then explored whether managers felt accountable for the right things. Additionally, it brought light to the issue of balancing managerial work with only the work the individual can do at their level. This is often a struggle for smaller organizations that have gaps in the organizational hierarchy. Keeping the Effective Point of Accountability^® (EPA) top of mind forces us to intentionally seek clarity of accountability for improved work flow and decreased role conflict.

The survey results were very helpful. We recognized ourselves and various departments in the feedback from the survey, and gained some insights into underlying drivers. High felt accountability and teamwork are indeed part of our culture, but the survey also prompted us to examine our formal processes and role definitions. Some of our teams have undertaken process mapping and improvement as a result.

The Effective Managers^™ Survey is a very comprehensive yet practical tool that will help us to focus on the areas of the organization that will assist our overall management team to become more effective and engaged. Dwight’s approach to administering the survey is respectful and strategic. This survey will help us map our strategies for the next 3 to 5 years, with regular check-ins. I am very pleased that we decided to move forward with this important tool and I would recommend it to any CEO who wishes to take the pulse and engage all levels of management.

Effective Managers^™ helped us evaluate our management team’s performance from a different lens. We now have a better understanding of the issues that impede our individual and organizational effectiveness. Lessons learned from the survey, in particular around accountability have helped us. We have changed the way we communicate with each other and streamlined project management processes. We value Effective Managers’ approach and guidance.

All of Peak of the Market’s managers participated in the Effective Managers^™ survey. When we received the very detailed report, I wasn’t surprised by many of the observations about our team. However, several areas were highlighted that we did not realize were as large an issue as there were. The survey report enabled us to zero in on areas of concern and build further on our strengths.

Calian participated in the Effective Managers^™ Survey in late fall of 2013. The results of the survey were very illuminating, particularly regarding the flow of work and the high levels of dependencies between our internal teams. The results helped us to:

• ensure that we involve the right individuals in projects and process improvement,
• understand the difference between felt accountabilities and actual accountabilities,
• more clearly define an individual employee’s area of accountability through the roll out of a new performance development program and establishment of key goals which align with our corporate goals,
• clarify deliverables and ensure that what employees “feel” they are accountable for are aligned with their manager’s,
• reduce the lack of clarity that was creating conflict within our organization.

With this information, we are more confident and take the time to ensure that what we develop as an organization helps to increase and support manager effectiveness rather than unknowingly create barriers to effectiveness. Thank you, Dwight, for your support and insight!